We're Here to Help
Thanks for shopping at Broken Love.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it in. Your item must be in all the original packaging. You must also provide the receipt for the returned item or another proof of purchase such as a bank statement showing the transaction for said item.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after the inspection of the item is completed. If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment). You will receive the credit within 14 calendar days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Other Questions
If you have any other questions regarding our return and refund policy, please don't hesitate to contact us at [email protected]. Thank you.